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If you have queries about WLUML publications, please contact pubs@wluml.org

We promptly respond to messages.

Contact us
-PO Box 28455
London N19 5JT
United Kingdom
wluml@wluml.org
  
 Frequently Asked Questions 

What cards do you accept?

You can pay using the following cards:
MasterCard, Visa, Eurocard, Visa Delta, Solo, Switch, JCB

Please note: we cannot accept Electron or Maestro cards

Which currencies do you accept?

Although all our prices are calculated in GBP (£), if you wish to pay in USD ($) or Euro (€) this amount can be converted to the equivalent in USD ($) and Euro (€) by WorldPay, the secure server which you will be directed to when making your payment. WorldPay uses up-to-date exchange rates provided from leading market data contributors.

If your local currency is not one of these three, your card issuer will convert the GBP amount into your local currency.

Is my transaction secure?

Your transaction is as secure as any other “secure transaction” that takes place on the web. The secure bit of your order placing is hosted by WorldPay, a large and reputable company with tens of thousands of clients. Look out for the little padlock icon on the taskbar of your browser when it comes to making your payment. On the subject of security, WorldPay state that the process is fully secure. "Our payment system (including the payment pages) is hosted on our servers ... All communications are protected by a host of innovative and established encryption techniques, all of which are continually updated. The transaction environment is regularly audited by the banking authorities to ensure complete security.” And add that “Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a ‘card not present’ environment, by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.”

When will I receive the goods I ordered?

Goods are normally dispatched within 5-7 days of an order being placed. All goods (outside of UK postal area) are shipped airmail, but please allow a reasonable period (depending on where in the world your goods are being shipped to). If your goods have not arrived within 21 days of your order being placed please contact us at admin@wluml.org.

What happens if something goes wrong?

If something goes wrong, we will endeavour to work with you to find a mutually agreeable solution. We want happy customers who will tell their friends and colleagues about the good experience of purchasing through the WLUML website.

What if I need a refund?

Should any product purchased from WLUML be found to be faulty, damaged in transit, or differing from the description given at the www.wluml.org website then we will be pleased to arrange to either refund or replace the product.

All returns must be notified to WLUML within 7 days of delivery of the product and returned in perfect condition.

You are responsible for any returned goods until they reach us and we strongly recommend that you obtain proof of posting. We regret that postage, packaging and insurance are non-refundable unless goods received are faulty or received in error.

To arrange to return a product or for further information about returns or refunds please e-mail us at pubs@wluml.org or simply return the goods to WLUML, P.O. Box 28445, London N19 5NZ, Britain, providing your name, address, the approximate date you placed the order, and how you paid (webshop, cheque, etc).

What happens to the data you collect about me during the transaction?

We only hold your data for the purposes of expediting your order. We will not sell or give away your details to any other party. We will retain only the most minimal information necessary for our accounting and order-tracking purposes.